Supervisor APPLY NOW

Job Details

Description

The Supervisor supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the team through continued education on brand and store initiatives. 

BRAND EXPERIENCE  

• Brand Ambassador: acts as a brand representative reflective of Meraki’s values
• Customer Engagement: initiates conversation, shares advice and product knowledge to interact with the customer in a personalized way
• Store Technology: utilizes technology to be well-informed on company priorities and promotions in-store and online; delivers a seamless, omni channel shopping experience through utilization of the tools available to service the customer (i.e. POS, In-Store & Online)

Customer Experience

• Customer Experience: leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
• Customer Connection: initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
• Selling Culture: supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Omni-Channel Service: provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store
• Brand Ambassador: acts as a brand representative to promote a positive and inclusive environment in the store

TEAMWORK + COMMUNICATION

• Positivity: contributes to the store by being positive, respectful, and helpful to others
• Team Player: collaborates with peers and leadership, sharing ideas and jumping in to support the needs of the team; builds productive relationships with peers; asks for support when needed and makes an effort to help others
•  Adaptable: exhibits a willingness to learn and adapt; is flexible to change and open to try new ways of doing things
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Employee Recognition: contributes to a positive team morale participating in store initiatives
• Insights & Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Owner
• Community Engagement: supports the store owner and team to promote unique customer events that drive brand engagement and deep connections with the local community
• Inclusion:  contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Communication Loop: checks in with store owner to maintain communication and teamwork on completing store objectives
• Employee engagement: adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team

VISUAL + BUSINESS OPERATIONS

• Daily Operations: supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Store Environment: maintains Meraki’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
• Product Flow: supports the shipment process to gain awareness of product including what’s new and what’s already on the floor; contributes to completion of omni order fulfillment processes
• Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Business Acumen: understands their contribution to service and selling on every shift in order to impact the store’s business

Leadership + Team Management 

• Customer Experience Management: actively participates leading the salesfloor and driving engagement in through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
• Hiring and Retention: participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
• Team Development: utilizes brand resources to champion employee development and support initiatives such as employee recognition and team building activities

Qualifications

Skills

Preferred

Customer Service - Advanced

Business Awareness - Intermediate

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.